This Privacy Policy outlines how we handle your personal information, payment transactions, and session-related policies. By using our website or services, you agree to the terms outlined below.  

Data Collection and Usage

1. Information Collection:

– We collect personal details (e.g., name, address, and email) when you book appointments.  

– Your device’s IP address may also be collected for technical purposes, such as browser compatibility.  

– Email marketing may occur with explicit client consent.  

2. Consent and Withdrawal:

– By providing personal details during transactions, clients consent to their use solely for the stated purpose.  

– Marketing-related communication requires express consent, which can be withdrawn by contacting us.  

3. Disclosure:

– Client information will remain confidential unless legally required or in breach of our Terms of Service.  

4. Payment Security:

– Payments are processed via secure methods (e.g., Google Pay, bank transfers). Card data is encrypted following PCI-DSS standards and not stored post-transaction.  

5. Third-Party Services:

– Third-party service providers are used for specific operations (e.g., payment processing) and have their own privacy policies.  

– Clients are encouraged to review these policies, especially if transactions occur outside the company’s jurisdiction.  

6. Website Links:

– External links on our website are not governed by this policy. Clients should review the privacy practices of linked sites.  

7. Cookies:

– Cookies may be used to enhance the user experience but do not track personal identity across platforms. 

Security

We implement industry-standard measures to safeguard personal information from unauthorized access, alteration, or misuse.  

Policy Updates

Ember Psychotherapy & Counselling reserves the right to amend these policies. Clients will be notified of significant changes through updates on our website. Continued use of our services constitutes acceptance of updated terms.